In this series “Reclaiming the Fine Art of Listening Well in Healthcare” Tom Hills, SVP, Laudio welcomes Cynthia Clark PhD, RN, ANEF, FAAN. Cynthia is a Strategic Nursing Advisor to ATI Nursing, Founder of Civility Matters, and has been a nurse for more than 35 years.
Part 1: How Listening Well Builds Team Resilience
Part 2: The Importance of Co-Creating Team Norms
Part 3: Leveraging a New Framework for Engaging in Conflicted Conversations