Meet the Team
We're driven by a shared passion for transforming the lives of healthcare leaders and improving our healthcare system. Our team's collective expertise supports large-scale change within health systems, and their dedication fuels our mission. Discover some of the faces behind the innovation at Laudio below.
Russ Richmond, MD CEO
Russ Richmond, MD
Russ Richmond, MD is CEO and Co-Founder of Laudio, where he is also Chairman of the Board. He is a physician entrepreneur with experience building digital health companies such as Laudio, Advanced Practice Strategies (APS), Objective Health, Verisk Health, and D2Hawkeye, as well as counseling large payers and health systems while with McKinsey & Company. In addition to his role as CEO at Laudio, also serves on the Mass General Brigham AI Fund investment committee. Russ completed his internship in Internal Medicine and Pediatrics at the University of Michigan, and earned his MD from the University of Cincinnati, and a BS in Biology from the University of Michigan. He lives in Newton, MA with his wife and three children.
CJ Floros COO
CJ FlorosCJ Floros is Chief Operating Officer and a Board member at Laudio. He has spent more than a decade focused on operationalizing the delivery of solutions that result in long-term, sustainable outcomes in healthcare. Prior to Laudio, he was Chief Development Officer at APS, a platform used by more than 30% of healthcare executives to identify potential clinical risk. CJ has over 20 years in leadership roles covering business/corporate development and finance. He is a recognized thought leader speaking frequently at industry conferences and associations, as well as webinars. He has successfully provided leadership to early stage and middle market companies, resulting in top and bottom-line growth from inception to exit. He started his career as an Audit and Assurance Accountant at Deloitte. CJ has a BS in Accounting and Finance from the Carroll School of Management at Boston College.
Mridul Ganesh Chief Product Officer
Mridul GaneshMridul Ganesh is the Head of Product and Engineering at Laudio, responsible for designing and building the Laudio platform. Mridul has over a decade of experience creating digital healthcare products in different contexts, helping health systems make better strategic decisions, enabling businesses to provide high-quality healthcare benefits to their employees, improving healthcare quality through better education, and now at Laudio, empowering healthcare leaders to drive organizational outcomes. He thrives on the creative process of finding simple solutions to complex problems. Mridul started his career as a consultant at McKinsey and Company. He has an MBA from the Wharton School at the University of Pennsylvania and a B.Tech from the Indian Institute of Technology, Delhi.
Tim Darling President, Laudio Insights
Tim DarlingTim Darling is a co-founder and President, Laudio Insights. With over 20 years of experience in healthcare technology, Tim has a real passion for using data and analytics to serve the challenges facing healthcare organizations. Prior to Laudio, Tim was on the leadership team of a healthcare education analytics company and he spent seven years as a consultant at McKinsey & Company. He has an MBA from Carnegie Mellon and BS degrees in Mathematics and Computer Science from the University of Maryland, College Park.
Emma Smith Chief Marketing Officer
Emma SmithEmma Smith is Chief Marketing Officer at Laudio, where she is responsible for all aspects of the company’s marketing and communications fun. Emma brings more than 15 years of experience in healthcare marketing to her role, with the last decade spent leading marketing teams for rapidly-growing, VC-backed SaaS startups in the digital health space, including Linus Health, Kyruus, and CareCloud. She began her career as a strategy consultant to the life sciences industry. Emma earned a BA at Middlebury College and MBA at Harvard Business School.
Rick Smith Chief Financial Officer
Rick Smith has served as the CFO and senior financial leader of leading high-growth private equity-backed companies for more than 20 years. He has played a leadership role in companies ranging from $20M to $300M in revenues, helping to support accelerated growth, successful fundraises, and exits. With finance and operational experience across healthcare, services, and software, Rick has significant M&A experience – leading three acquisitions in his last CFO role alone – and a proven history raising capital, including a significant Series C round for Solera Health.
Having been a Controller and FP&A leader prior to his roles as CFO, Rick is deeply knowledgeable in all areas of accounting and finance, including day-to-day accounting and processes, financial systems, buy-side and sell-side M&A, financings, capital raises/recapitalizations, and international operations.
Tom Hills EVP, Client Engagement
Tom HillsTom Hills is Executive Vice President of client delivery, engagement, strategy, and expansion sales for Laudio. Tom is Laudio’s senior executive responsible for aligning the company's overall strategic direction with the needs and expectations of Laudio clients. Tom’s organization enhances client satisfaction, deepens relationships, and drives and expands client value by ensuring that Laudio helps its clients drive meaningful changes in outcomes. Tom previously was Laudio’s Chief Growth Officer where he was responsible for achieving and exceeding the revenue growth targets for the company. Tom has more than 20 years of experience as a key leader of SaaS healthcare tech companies, including PerfectServe, purchased by K1 Venture Capital in 2018, and CarePages, purchased by Revolution Health in 2008. Tom has an MBA from the University of Chicago and a BS degree in Industrial Engineering from Purdue University.
Mike Vipond EVP, Sales
Mike VipondMike Vipond is Executive Vice President of Sales at Laudio, where he is responsible for establishing partnerships with health systems seeking to leverage Laudio's innovative leader operations solution to empower their frontline leaders. Before joining Laudio, Mike served as Senior Vice President and Managing Director of symplr's Workforce Management business, leading product and go-to-market strategy for a software portfolio spanning talent management, time and attendance, scheduling and clinical communications. He brings over 15 years of experience from symplr, Cerner and GE having served in leadership roles spanning product, consulting, business development, strategy, M&A and finance. Mike holds a BA in Economics from Georgetown University and Master of Business Administration from the Kellogg School of Management. Mike lives in the Detroit area with his wife and two kids.