CASE STUDY

El Camino Health Uses Technology to Streamline Work for Nurse Managers, Restore RN Retention to Pre-Pandemic Levels

Faced with unprecedented nurse turnover rates and overwhelmed nurse managers, El Camino Health recognized that reducing leader workload and enabling meaningful manager-team interactions were essential steps to improving retention. Nurse managers were struggling to balance complex responsibilities while navigating multiple disconnected systems, limiting their ability to engage with staff effectively.

By utilizing technology to centralize workflows and operationalize impactful priorities, El Camino Health empowered nurse managers to focus on high-impact activities like recognition, timely follow-ups, and staff development. These changes not only alleviated manager workloads but also enhanced team engagement and operational efficiency across the organization.

Key results achieved within 12 months:

• 7-point reduction in RN turnover, returning retention to pre-pandemic levels
• $841,000 in annual savings from avoided RN replacement costs
• 3.1-point improvement in Leader Index scores among strong Laudio users