NEW PRODUCT RELEASE

Laudio Expands to Support Patient Experience and Quality & Safety initiatives

With the addition of Patient Rounding and Audit capabilities, Laudio is meeting healthcare leaders where they are at in their day-to-day operations.

Our new workflows support rich data capture and push key insights for individual, team, and organizational performance improvements.

FULL RELEASE NOTES

Patient-Leader Rounding

WORKFLOW OVERVIEW

Patient Rounding workflow enables leaders to capture patient feedback, actively recognize and engage with employees, and improve patient care through actionable, real-time data insights.

Organizations can easily standardize rounding best practices to identify performance improvement opportunities. Laudio’s new data dashboard provides an across-the-organization view of:

Patient Rounding

  • Rounds conducted
  • Patient feedback scores
  • Trends over time
  • Feedback analysis that highlights improvement opportunities



READ ONE PAGER
VIDEO WALKTHROUGH

Learn how Laudio helps improve patient satisfaction and experience by:

  • Streamlining rounding best practices
  • Responding to patient feedback in real-time
  • Enabling integrated service recovery 
  • Recognizing employees in patient conversation workflows
WATCH VIDEO
HOW TO

Leverage the Rounding benefits with our walkthrough on: 

  • Increasing employee engagement
  • Enhancing Patient Experience
  • Collaborating across the organization
  • Adopting a mobile-first strategy
  • Gaining insights into team metrics
LEARN MORE

"I had one of the best days I've ever had in nursing [after rounding while using Laudio's Patient Rounding tool]. I felt connected with the patients. I sent 15 recognition emails to my nurses, and they were coming up to me all day, excited, asking what the patients said about them. It reminded me how good our care really is."

 Nurse Leader & Laudio User

Audits

WORKFLOW OVERVIEW

Laudio Audits Workflow streamlines conducting audits and analyzing the data to improve the effectiveness of your organization's quality and safety initiatives.

Leaders can leverage Laudio in their daily workflows to purposefully use data to provide feedback on safety and quality best practices. The ability to track audits across the organization and by team members provides:

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  • Actionable data insights 
  • Recognition and coaching opportunities 
  • Improved  team engagement
  • Visibility and oversight for leaders
READ ONE-PAGER
VIDEO WALKTHROUGH

See how Laudio improves quality outcomes and patient experience within the existing daily workflows of leaders by:

  • Digitizing the audit process
  • Setting goals for standards of achievement
  • Improving staff engagement 
WATCH VIDEO
HOW TO

Leverage Audits with our walkthrough on: 

  • Standardizing best practice audit templates
  • Gaining line of sight into real-time performance data
  • Leveraging QR codes to collect data from anyone in your organization
LEARN MORE

"We audit virtually every process, but I know that we're not very efficient. This tool helps not only our processes but also highlights where we can perform targeted performance improvements across my units."

Service Line Director & Laudio User

System Wide Enhancements

  • Manage Templates

  • Share Results

Manage Templates

Self-service tools are now available for administrators and designated power users to create, publish, and manage best practice templates for Audit Forms, InForms, and Patient Rounding Scripts.

Standardize and scale your most impactful process analysis and data collection methods to improve:

  • HR compliance 
  • Quality compliance 
  • Patient experience
  • Employee engagement
  • And so much more! 

Note: Please reach out to your Laudio Client Success Leader if you're interested in creating templates.

Share Results and Send Messages

Once a form is complete, users can immediately share the results with a team member or Laudio user. The automated workflow prompts a templated message based on the targeted score results. Email templates are configured based on: goal achievement, below goal within 10%, and below 10% of the goal. Each email can be customized and includes a link to the form response preview.

User Experience Updates

New Navigation

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Organizing Laudio by the way you work

As part of Laudio's expansion into quality, safety, and patience experience, the navigation pane has been reorganized to support four key pillars of healthcare operations.

  • Checkmark People: Employee Rounding, Peer Feedback
  • Checkmark Operations: Time & Attendance, Mandatories
  • Checkmark Patient Experience: Patient Rounding
  • Checkmark Quality and Safety: Audits

My Team Enhancements

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Customize your team view

The new and improved "My Team" page unlocks fully customizable data insights for leaders' teams.

  • Checkmark Leaders can configure crucial profile data points to view across their team
  • Checkmark Profile data points Laudio collects from its many integrations are available for users to engage with
  • Checkmark View and sort individuals with the highest risk, see when they're working next, and with the click of a button, schedule time to connect