Reclaiming the Fine Art of Listening Well in Healthcare

In this series “Reclaiming the Fine Art of Listening Well in Healthcare” Tom Hills, SVP, Laudio welcomes Cynthia Clark PhD, RN, ANEF, FAAN. Cynthia is a Strategic Nursing Advisor to ATI Nursing, Founder of Civility Matters, and has been a nurse for more than 35 years.

Part 1: How Listening Well Builds Team Resilience

Part 2: The Importance of Co-Creating Team Norms

Part 3: Leveraging a New Framework for Engaging in Conflicted Conversations